Social media has opened up a whole new platform for marketing and sales, and that\’s a great thing for businesses. The more markets you have to peddle the more eyes you can get in front of, and that means more…
As consumers increasingly live online, CRM is also migrating. Social media is now an undeniable tool for public relations as well as customer relationship management. Social media is not just a tool for visibility, but for building strong relationships with…
Every organisation is highly dependent on their clientele’s view of them. If the client base sees the organisation in bad light it becomes problematic to the varying processes of the business. This is where the element of reputation management…